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I've worked in sales, marketing, and operations for over a decade, and I've been privileged to learn from some incredibly talented people.
Program Management 📝
I've helped build roles, structures, and processes at rapidly-scaling tech companies from Series A to IPO.
Customer Success 🤝
I've created deep customer relationships and exceeeded demanding quotas while managing high-value clients.
Data Analysis 📈
I've used data analysis and a strangely sincere love of spreadsheets to inform choices and analyze outcomes.
Product Management 📨
I've planned and shipped features that drove sales and provided value every day for tens of thousands of users.
Consumer Promotions 💸
I've helped execute complex, multi-million dollar, national consumer promotions campaigns.
Content Marketing 📰
I've built content strategies that boosted SEO and built links from nationally prominent outlets.
I'm currently Dircetor of Product Management at Leap, a platform building a totally new model for retail real estate by leasing, operating, and optimizing brick-and-mortar retail stores for growing brands.
As a PM and a leader in our tech organization, I work across front-end and back-end teams to ship products and features that solve problems and change the way some of the most exciting brands in the world operate retail stores. I also lead our Integration function, a customer-facing team that builds and maintains our commerce platform integrations.
I was previously Integration Manager at Leap. As Integration Manager, I reported to our Head of Product and led a hybrid function that provided technical, product, and operational expertise to our partner brands and internal teams.
Before Leap I was Senior Program Manager, Sales Strategy at Sprout Social. I sat on our Sales Operations team and guided strategies that helped our revenue teams make more money more efficiently. I created this role after two years in Customer Success.
On the Success team, I helped some of our most exciting customers and brands get the most out of our app. In just over three years as a PM, I helped design our processes around customer acquisition, renewal, winbacks, collections, and account routing. I launched projects like a renewed in-app cancellation flow, live sales chat widgets, customer surveys, automated ROE enforcement, internal newsletters, too many Salesforce tweaks to count, and much more.
Before Sprout, I spent slightly over two years at News America Marketing (now Neptune Retail Solutions) in progressively senior sales roles, working across at-home and in-store consumer promotions teams. I've also worked at The Resumator (now JazzHR) as Buzz Marketing Manager and Associate Marketing Manager, and Verizon Wireless in retail sales roles.